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Jemly User Agreement

Effective Date: 2026-11-11
Last Updated: 2026-11-02

Welcome to Jemly (also referred to as the “App” or the “Service”). This User Agreement (the “Agreement”) is a contract between you and the Service operator (“we” or “us”) governing your download, installation, registration, login, and use of the Service.

Please read this Agreement carefully, including limitations of liability, credits and In-App Purchase rules, AI output disclaimers, and governing law / dispute resolution. By tapping Agree, creating an account, signing in, or using the Service, you accept this Agreement. If you do not agree, do not use the Service.

This Agreement, together with the Jemly Privacy Policy and any rules or notices we publish, forms the full agreement. For personal data processing, the Privacy Policy controls.

1. Definitions and Scope

1.1 Service. The AI styling features we provide via the iOS client, including account, wardrobe, personal profile image, OOTD / daily recommendations, AI try-on, Style Help, credits and top-ups, and official content (as made available in the App).

1.2 Account. Your service account is established through the registration or sign-in options provided in the App and is used to manage your wardrobe, credits and related service records.

1.3 User Content. Text, images, attributes, and other materials you upload or submit, including garment photos and attributes, personal profile photos, height and weight, styling prompts, and Style Help invite assets.

1.4 Outputs. Text suggestions, try-on images, recommendation images, and similar content generated by the Service.

2. Acceptance and Changes

2.1 The Service is available only to people aged 18 or older who meet local eligibility requirements. People under 18 must not register or use the Service. Acceptance declares that these conditions are met.

2.2 Updates will identify their version and date in the App or on the agreement page. Material changes to eligibility, charges or personal data processing require renewed review and confirmation; separate consent will be requested where required. If you decline, you may stop the affected service and still request account deletion or exercise privacy rights.

2.3 Certain features (e.g., Style Help profile upload, In-App Purchases) may require additional confirmations. Those confirmations control for that feature; otherwise this Agreement applies.

3. The Service

Subject to this Agreement, we grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for lawful purposes.

3.1 Account. The App supports Sign in with Apple, Google, and email. Accounts have a display user ID. You may reset your password (invalidating prior sessions) and request account deletion as described in the App.

3.2 Wardrobe. Import garments via camera or photo library (batch limits are shown on the import screen), AI-assisted attribute fill, search, filter, edit, and delete. Garment data and photos sync to your cloud account.

3.3 Personal profile. Your profile photo, height and weight are stored on your device by default. When you use an AI feature, selected images and necessary parameters are transmitted to its providers; measurements may be retained in generation context and audit prompts. Style Help uploads a time-limited profile snapshot after your separate consent. Audit retention and deletion are explained in the Privacy Policy.

3.4 OOTD / recommendations. Weather based on city or approximate location (we request approximate location, not precise GPS by default); free text outfit suggestions; after you confirm, credits may be used to generate a recommendation image. Opening the page does not auto-spend credits to generate images.

3.5 AI try-on and storage of Outputs. We combine your profile with wardrobe items to generate try-on images. Delivered personal outfit / try-on images are saved on your device; we do not provide a cross-device cloud gallery of these images. Uninstalling the App or clearing local data may erase them; back up any images you wish to keep. Audit images and audit metadata are retained for up to 6 months from their respective creation or archival, automatically cleared on a recurring schedule, and deleted earlier when you close your account. Personal generation delivery caches last up to 7 days and are removed sooner after acknowledgement (see the Privacy Policy).

3.6 Style Help. You may create a time-limited invite. Its validity period is shown on the publishing screen and confirmed by you before publication. After you check consent, a profile snapshot and selected garment images upload to our servers. Invitees with a code/link may help pick outfits. Results are visible to the publisher and helper; the publisher may delete results or the invite.

3.7 Official content. We may configure home defaults, inspiration cards, official wardrobe items, and looks that you can optionally use in generation.

3.8 Credits. Garment recognition, text suggestions, weather, and browsing history are currently free. Try-on and recommendation image generation use a reserve-then-confirm credit model (settled on delivery confirmation). Details appear in the App and billing records.

3.9 Nature of the Service. Jemly is a consumer AI styling tool. Outputs are for reference and visualization only. They are not professional medical, health, or fashion advice, and results are not guaranteed. Brands appearing in Outputs do not imply endorsement. You must exercise your own judgment.

3.10 We may change features, UI or model providers. We will give advance notice of material changes where reasonably practicable or required by law. We do not warrant uninterrupted, error-free or perpetual availability.

4. Accounts and Security

4.1 Provide accurate registration information, keep it updated and protect your account. Do not lend, rent, sell or share it without authorization. You are responsible under applicable law for your actions and losses caused by your failure to take reasonable care of the account; we remain responsible for losses attributable to our fault as required by law.

4.2 Protect passwords and third-party login credentials. Contact the contact email at the end of this document if you suspect unauthorized access, and reset credentials promptly.

4.3 We may restrict login, freeze credits, remove content, or suspend/terminate the Service if we reasonably suspect security risk, illegal activity, abuse, or breach of this Agreement, and may retain records as required or permitted by law.

4.4 Deletion. You may request account deletion in the App. Account closure automatically deletes associated cloud identity, sessions, wardrobe, credit balances, generation audit records and audit images under the Privacy Policy. Stored image copies enter deletion processing, with failed deletions retried. Necessary anti-abuse grant markers and other retained records are handled as described in that Policy. Back up images you wish to keep before closure, and clear local data on other devices separately. Deletion is irreversible.

5. Credits, Purchases, and Complimentary Membership

5.1 Usage is charged in credits at the rate displayed and confirmed before submission. Credits are reserved when you submit and settled after successful delivery acknowledgement. Failed or cancelled tasks release reservations under the applicable rules. Uncertain delivery enters review; delivery-cache expiry alone does not charge or refund credits. Contact us or submit feedback for a review. We generally respond within 15 business days of receiving the necessary information and explain progress in complex cases. If we confirm that delivery failed and will not continue, the corresponding reservation is released.

5.2 Top-ups. Credits may be purchased via Apple In-App Purchase as credit packs. Payment, receipts, and refunds are governed primarily by Apple’s then-current terms and App Store rules, except where mandatory law provides otherwise. Request refunds through Apple; we cannot process Apple payment disputes ourselves but may help with order information where reasonable. IAP products sold for this Service are consumable credit packs, not auto-renewable subscription products.

5.3 Credits and complimentary membership. Credit packs are one-time consumable purchases, with no automatic renewal; purchased credits do not expire. Pack quantity, price, eligibility for complimentary membership and its benefits are disclosed before purchase. Benefits already acquired are honored under the terms applicable at purchase. Refunds or revocations may reverse corresponding credits and benefits; account deletion ends the benefits.

5.4 Grants and codes. Eligibility, permitted use and any validity period for promotional credits or redemption codes are disclosed before you claim them. Benefits already credited follow the terms applicable when claimed. Do not transfer them, exchange them for cash or use multiple accounts to claim repeatedly. Improperly obtained benefits may be recovered in accordance with law.

5.5 Credits are not legal tender and are usable only for designated Service features. Unless required by law or we state otherwise in writing, credits are generally non-refundable and non-transferable. Unused credits after account deletion are typically forfeited, subject to mandatory law.

5.6 We may change credit prices, consumption rules or complimentary membership rules with notice in the App before they take effect. Already-purchased unused credits and benefits already acquired are honored under the terms applicable at purchase, unless law requires otherwise or we enter into a valid further agreement with you.

6. Acceptable Use

You agree not to (or help others to): violate applicable law or third-party rights; infringe publicity, privacy, IP, or other rights; create or spread deceptive deepfakes for fraud, defamation, harassment, or discrimination; upload or generate content prohibited below; reverse engineer, scrape at scale, or bypass security or rate limits; probe or attack systems without authorization; abuse grants, codes, or credit settlement; use the Service to build a substantially competing model or service, or violate model providers’ usage policies; where disclosure is required, misrepresent AI Outputs as solely human-authored; or engage in other conduct we reasonably deem harmful.

Prohibited uploads and generation

Do not upload, submit, request or generate the following through images, text, prompts, garment or profile photos, or Style Help materials:

These are the Service’s scope and content restrictions, not a statement that all political or religious content is unlawful. Do not evade them through coded language, obfuscation, split prompts or text embedded in images.

We may reject affected requests, stop related services or remove violating content under our control, and retain necessary records as permitted by law. Measures affecting accounts, credits or other rights must have reasonable grounds; we will explain them where legally permitted. Submit feedback in the App or contact the email in this Agreement to dispute a decision. We will review and respond. These terms do not promise detection of all violations or access to unsubmitted local files on your device.

7. User Content, IP, and License

7.1 Your rights. As between you and us, and to the extent permitted by law, you retain rights in User Content. You represent you have all rights and consents needed (including from any depicted person) and that User Content does not infringe others.

7.2 Limited license. You grant us a non-exclusive, royalty-free license (sublicensable to processors solely to run the Service) to store, transmit, process, and display User Content to you and parties you authorize (e.g., Style Help helpers) in order to provide, maintain, secure, and support the Service.

7.3 No model-training license (important). Unless we obtain your separate explicit consent, the license above does not include using your User Content (including profile photos, garment images, height/weight, prompts, or Outputs) to train, fine-tune, or improve any machine-learning or AI model. Third-party processing and retention follow the disclosed terms, executed agreements and actual configuration; our commitment is not a promise of zero retention by third parties.

7.4 Outputs. To the extent we have rights in Outputs, we assign them to you so you may use Outputs subject to this Agreement and law. Outputs may not be unique; similar Outputs to other users do not guarantee exclusivity.

7.5 Our IP. The App, trademarks, UI, official content, software, and docs remain ours or our licensors’. Do not copy, modify, rent, or commercially exploit them without written permission.

7.6 AI disclosure. Outputs are AI-generated styling visualizations, not photographs of an actual wearing experience. Preserve existing AI labels, watermarks and source markings. When publishing Outputs, disclose their AI-generated nature as required by applicable law or the publishing platform; do not maliciously remove, alter or conceal required labels.

8. AI Output Disclaimer

8.1 Outputs may be inaccurate, unrealistic, or mismatched to real garments. Verify before relying on or publishing them.

8.2 Outputs are for styling reference only and are not medical or professional advice.

9. Style Help Special Terms

9.1 Publishing an invite requires separate consent to upload the profile snapshot and selected garment images for time-limited sharing. Ordinary AI generation also temporarily transmits selected images, and generated audit outputs are retained as described in the Privacy Policy. On-device storage does not mean that images never leave your device.

9.2 An invitation follows the validity period shown and confirmed by you when it is published. Published invitations retain that confirmed validity period. After expiry, other users can no longer submit new styling requests through the invitation. Related materials and results are handled under the Privacy Policy.

9.3 Results are visible to publisher and helper (and us and necessary processors). Publisher may delete results or the invite, which revokes access and triggers cleanup.

9.4 Share codes/links only with people you trust; you bear risks arising from your sharing.

9.5 Content safety. Published invitation materials (including profile snapshots and garment images) and generated Style Help results are subject to content safety management. While a review is pending, affected content is not shown to other users and generated results are not delivered. Authorized personnel may inspect relevant content submitted to our servers on a need-to-know basis for content safety, as described in the Privacy Policy. This does not authorize access to unsubmitted local photos on your device.

9.6 Rejected content. If invitation materials are rejected, the invitation stops accepting new styling submissions. A rejected generated result is not delivered and the credits reserved for that task are released. Approval does not guarantee that content is lawful, accurate, suitable, or free of third-party rights. You remain responsible for following the content and conduct rules in Section 6.

9.7 Disputing a decision. You can view the rejection reason and request a review through in-App feedback or the contact email at the end of this Agreement. We will investigate and respond.

10. Minors

10.1 The Service is available only to users aged 18 or older. Parental or guardian consent does not permit people under 18 to use it.

10.2 Acceptance declares eligibility and is not age verification. If a user does not meet the age requirement, we will restrict service and handle their information under the Privacy Policy.

10.3 Guardians may use the contact email at the end of this Agreement to request review, cessation or deletion if a person under 18 uses the Service, pays or provides information, subject to legally required retention.

11. Disclaimers and Limitation of Liability

11.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, UNINTERRUPTED AVAILABILITY, AND ACCURACY OF OUTPUTS.

11.2 For interruptions, data loss or other losses involving force majeure, third-party network, cloud, sign-in, payment or model failures, your device or actions, or necessary security/compliance measures, responsibility is assessed by cause, fault and causation under applicable law. A third-party failure does not automatically exclude responsibility we must bear by law.

11.3 If your unlawful conduct, breach of this Agreement or infringement of third-party rights causes a third-party claim and loss to us, you will indemnify us for losses attributable to that conduct to the extent permitted by law. We remain responsible for the portion attributable to our fault as required by law.

11.4 Liability cap. To the extent permitted by law, our total aggregate liability for all claims arising from the same event or a series of related events is limited to the fees you actually paid in the 3 months before you first asserted those claims and that, by that time, had been applied to the service giving rise to them. For credit-based use, the amount is calculated from the actual purchase price of the corresponding credits in proportion to the credits consumed; unused credits, promotional credits and refunded amounts are excluded. The same fees are not counted more than once. This clause does not exclude or limit liability that cannot lawfully be excluded or limited, including personal injury caused by us, property damage caused by our intentional misconduct or gross negligence, and your non-waivable consumer rights.

11.5 Some jurisdictions do not allow certain disclaimer or damage exclusions. Those clauses apply only to the fullest extent allowed and do not limit non-waivable consumer rights.

12. Changes, Suspension, and Termination

12.1 You may stop using the Service and delete your account at any time.

12.2 We may suspend or terminate access for operational, security, legal, or breach-related reasons. If we discontinue the Service entirely, we will provide notice as required by law and handle unused paid credits as required by applicable law.

12.3 Provisions that by nature should survive (IP, disclaimers, liability limits, dispute resolution) survive termination.

13. Governing Law and Dispute Resolution

13.1 Governing law. Subject to the mandatory consumer protection laws of your place of residence, this Agreement is governed by the laws of the Republic of Singapore, excluding conflict of laws rules.

13.2 Disputes. If a dispute arises, please contact us via the email address at the end of this document to attempt good-faith resolution. If the dispute cannot be settled amicably, it shall be submitted to the courts of Singapore having jurisdiction, subject to Clause 13.3.

13.3 Consumer exception. If you are a consumer located in the European Economic Area, the United Kingdom, or another jurisdiction with mandatory, non-waivable jurisdiction or consumer rights, nothing in this Clause limits such statutory rights, including your right to bring proceedings in the courts of your country of residence where required by law.

13.4 Severability. If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect.

14. General

14.1 This Agreement is the entire agreement for the Service (except the Privacy Policy and incorporated notices). Failure to enforce a provision is not a waiver. You may not assign this Agreement without our consent; we may assign to an affiliate or successor in connection with merger, acquisition, or reorganization.

15. Contact